Terms of Service

1. Scope and contracting party

1.1 These Terms govern the Plato user agreement and digital services we provide. The provider is:

Quiet Day Ventures UG (haftungsbeschränkt)
Sophienstraße 40
38118 Braunschweig
Germany

Represented by its managing director: Felix Jähn
Commercial register: Amtsgericht Braunschweig
Registration number: HRB 213182
Email: hello@joinplato.app

1.2 The app is intended for consumers. Commercial use requires prior consent.

1.3 The free Plato user agreement is with us. Before an in-app purchase, Apple App Store or Google Play identifies the entity acting as seller or contracting party for the paid acquisition. Where we provide the paid digital service, store terms supplement these Terms for payment, billing, refunds, and subscription management. Where the store entity is the contracting party, its purchase information takes priority for that purchase while the separate Plato user agreement remains with us. Mandatory consumer rights always remain unaffected.

2. The service

2.1 Plato is an application for recipes, meal plans, and shopping lists. Depending on the version, it may offer imports from URLs, text, and photos, AI-assisted features that are separate from the Smart Planner, nutrition estimates, households, cooking mode, reminders, statistics, and Premium features. The Smart Planner itself is a purely rules-based algorithm and uses neither AI nor a language model.

2.2 The applicable features, prices, terms, trials, and limits are shown in the app before use or before a paid purchase. Free features may be subject to usage limits.

2.3 Content from external sources is outside our control. We do not promise its continued availability, accuracy, or lawfulness. Statutory rights, in particular for paid digital products, remain unaffected.

2.4 On supported Apple devices, Plato may provide actions through Siri, App Intents, the Shortcuts app, and Spotlight. Availability and behaviour depend in particular on the device, operating-system version, system language, Siri settings, sign-in, and network connection. Apple services and speech recognition are outside our control and may misunderstand input. Review the recipe, quantities, date, meal, and other parameters before confirming. Plato requests additional confirmation for extensive or conflicting changes; statutory rights remain unaffected.

2.5 The local Spotlight recipe index is optional, off by default, and can be disabled at any time in settings. Siri and Shortcuts actions also work without it. Smart Plan actions require a Premium entitlement confirmed by the server at the time of execution. The applicable Apple service terms additionally govern Siri, Shortcuts, and other Apple system services.

3. Registration, minimum age, and account security

3.1 A Plato account is required. Before registration, you can open and save these Terms and the Privacy Policy. The Terms control is not preselected; only your active agreement enables formation. Successful Apple or Google registration forms a free user agreement for an indefinite term. We record the applicable Terms version, time, language, and formation surface. Acknowledging the Privacy Policy is not consent to optional analytics, health processing, marketing, or promotional push.

3.2 You must be at least 16. While you are under 18, registration and paid contracts require consent from your legal representatives unless the particular agreement is merely legally beneficial to you or is effective without that consent for another statutory reason.

3.3 Keep access confidential and notify hello@joinplato.app of suspected misuse. You are responsible only to the extent the activity is attributable to you.

3.4 You may delete the account at any time. An active store subscription must be cancelled separately.

4. Plato Premium and in-app purchases

4.1 Before purchase, the ordering interface displays material features, total price including tax, billing period, automatic renewal, trial, minimum term, cancellation, and contracting party. The payment button is labelled as required by law.

4.2 Apple App Store or Google Play processes payment and provides confirmation on a durable medium. We receive no payment details. You can review and correct input before ordering.

4.3 Subscriptions renew only as disclosed before purchase and can be managed in the store. Where Section 312k BGB applies to an online ordering interface operated by us, we also provide the statutory cancellation function. Account deletion does not cancel a store subscription.

4a. Actual sales and cancellation route

In this distribution model, Plato does not offer paid subscriptions concluded directly with us; Premium is offered exclusively through Apple App Store or Google Play and is managed and cancelled in the relevant store.

5. Consumer withdrawal rights

5.1 This notice applies where you conclude a revocable paid distance contract with us rather than a store entity. If the store is the contracting party, its pre-contract withdrawal information applies; mandatory rights remain unaffected.

Because Plato Premium supplies continuing, dynamic functions including synchronisation, personalisation, and recommendations, it is treated as a digital service. The withdrawal right for a Plato Premium contract made with us therefore does not end merely upon activation or because you requested performance during the withdrawal period.

Instructions on withdrawal

Right of withdrawal. You may withdraw within fourteen days without reason, starting when the contract is concluded. Inform Quiet Day Ventures UG (haftungsbeschränkt), Sophienstraße 40, 38118 Braunschweig, Germany, by email at hello@joinplato.app or via our contact form, using an unequivocal statement. The model form is optional and timely dispatch is sufficient.

If the contract was concluded through an online interface we operate and Section 356a BGB applies, the interface also provides a continuously and prominently available “Withdraw from contract” function during the period. After confirmation, we promptly send a durable-medium receipt stating content, date, and time.

Effects. We reimburse payments received without undue delay and no later than fourteen days, using the same payment method unless agreed otherwise. A store-processed payment is technically refunded through that store. Compensation is payable only under the statutory conditions where you expressly requested a paid service to start during the withdrawal period; it is generally calculated by comparing the portion supplied before withdrawal with the contract's total scope. If the total price is excessive, the market value of the supplied service is used.

Early expiry. For a paid digital service, the right expires only upon complete performance and where all statutory consent, acknowledgement, and confirmation requirements are met. For digital content not supplied on a tangible medium, it may expire when performance begins if you expressly agreed to early supply, acknowledged loss of the right, and received the required confirmation. An ongoing subscription is not fully performed merely by activation.

Model withdrawal form

To Quiet Day Ventures UG (haftungsbeschränkt), Sophienstraße 40, 38118 Braunschweig, Germany, email: hello@joinplato.app:

I hereby withdraw from the contract concluded by me for the supply of the following digital content or services:

Ordered on:
Name of the consumer:
Address of the consumer:
Date:
Signature, only if notified on paper:

6. Your content and imported content

6.1 You retain your rights. You grant us a non-exclusive licence limited to the agreement term and technically necessary purposes to store, reproduce, format, secure, and display content to you and selected household members. It covers instructed infrastructure providers and only technically necessary international processing.

6.2 You confirm that you hold the necessary rights. Any indemnity applies only to an infringement for which you are responsible.

6.3 External content may be protected and may be used only within your rights and for personal purposes. Statutory rights to receive eligible non-personal content in a commonly used machine-readable format, including Section 327p BGB, remain unaffected after contract end.

7. Photos and AI features

7.1 By uploading a photo, you confirm you hold the necessary rights. Photos may contain third-party data.

7.2 AI features can create or revise recipes, estimate information, answer questions, or process URL content, photos, audio, and text. A direct interaction is identified as an AI interaction or machine-generated output. Processing details are in the Privacy Policy.

7.3 AI results, including ingredients, quantities, nutrition, and allergens, may be inaccurate or incomplete. Check them yourself, particularly for health restrictions. This does not limit statutory defect or liability rights.

8. No medical advice

Plato does not provide medical, nutritional, or dietary advice. Recipes, nutrition information, recommendations, scores, and meal plans are for general information and convenience only. They do not replace advice from qualified health or nutrition professionals.

9. Acceptable use, reports, and enforcement

You must not break the law, infringe rights, post unlawful or harmful content, distribute malware, bypass security, gain unauthorised access, reverse engineer except where mandatory law allows, scrape or overload the service, send spam, or use it commercially without consent.

The electronic Art. 16 DSA notice route is joinplato.app/content-notice. A notice must identify the content and location, explain illegality, provide name and email unless exempt, and contain a good-faith statement. We acknowledge receipt and communicate the decision.

We review objectively and proportionately. Measures range from no action to modification, visibility restriction, removal, or account restriction. Automation may prioritise but does not make the final decision alone. Where required, we provide a specific durable-medium statement of reasons covering facts, contractual or legal grounds, automation, and redress. Decisions can be contested at hello@joinplato.app; courts and any competent certified Art. 21 DSA body remain available. The Art. 11/12 DSA contact point is hello@joinplato.app; German and English are accepted.

10. Availability and modifications

We aim for high availability; maintenance, security, network or provider failures, and events outside our control can temporarily limit service.

For continuously supplied digital products, changes beyond maintaining conformity occur only for a stated valid reason: mandatory legal change, an acute security flaw, changed store/OS interfaces, replacement of an unavailable provider, or a scalability/interoperability change that preserves the contractual purpose. Changes carry no additional cost. We inform you clearly about every such change. If a change more than minimally impairs access or use, we additionally provide appropriate advance notice on a durable medium stating the features and timing of the change and your Section 327r BGB rights, including free termination where applicable.

11. Defects and liability

Where Sections 327 et seq. BGB apply, their statutory digital-product remedies apply whether you pay a price or the statutory conditions for a contract involving the provision of personal data are met. For genuinely free services outside that scope, mandatory rights remain unaffected. Liability is unlimited for intent, gross negligence, injury to life, body, or health, the German Product Liability Act, and assumed guarantees.

For slight negligence affecting a material obligation, liability is limited to foreseeable loss typical of the contract; otherwise it is excluded where law permits. The limits also apply to bodies, staff, and agents.

Keeping a copy of especially important content is sensible, but this does not restrict statutory defect, recovery, damages, or content-return rights, including Sections 327 et seq. BGB.

12. Intellectual property and text and data mining

The Plato name, logo, design, software, and content we provide are legally protected. For the term of the agreement, you receive a non-transferable right to use Plato privately. All further rights are reserved.

We reserve reproduction of app and website content for commercial text and data mining under Section 44b(3) of the German Copyright Act, including training AI systems to the extent permitted by law.

13. Term, termination, and changes to these Terms

The free agreement is indefinite and may be ended by account deletion. We may terminate ordinarily only for an objective reason, such as permanent service closure or economically unreasonable continuation, with four weeks' written notice and a reasonable export opportunity. Good-cause termination remains possible. Paid periods are continued or refunded pro rata as law requires; store subscriptions must be cancelled in the store.

Terms may be adjusted only where necessary and reasonable for mandatory law or case law, acute security, or a concrete changed technical interface, without shifting the balance against you. We give clear advance notice. Silence is not consent. Material changes to price, service, term, liability, or data use require express agreement unless law allows otherwise.

14. Consumer dispute resolution, law, and contact

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board under the German Consumer Dispute Resolution Act.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection rules of your country of habitual residence remain unaffected. Statutory places of jurisdiction apply to consumers.

Questions about these Terms can be sent to hello@joinplato.app.